Welcome

Welcome to the Mustard and Gray shop.

For 10% off

your first order please sign up to our email newsletter.

Best wishes, Vicky and Zoe

Delivery

Last Order Dates for Christmas

UK Orders:

  • Standard (sent with Royal Mail Tracked 48) Friday 16th December 2022 (11am)
  • Express (sent with UPS) Tuesday 20th December 2022 (5pm)

International Orders:

  • International Standard (sent with Royal Mail International Tracked) Friday 12th December 2022 (11am)
  • International Express (sent with UPS) Wednesday 14th December 2022 

 *Please note lead-times for personalised items, lamp shades and hob covers still apply.

We will do all we can to get your parcels to you before Christmas and upgrade delivery options where possible on Express orders to ensure expedited delivery. 

Due to Royal Mail delays and ongoing strikes by the CWU, we will now ship all UK next-day orders and international orders with UPS to ensure your parcel arrives for Christmas. All other parcels will be dispatched on a Royal Mail Tracked 48 Service. Thank you for being so understanding.

Merry Christmas from Vicky and Zoë

 

_________________

We aim to dispatch orders placed by 11am the same working day (excluding personalised orders, lamp shades and hob covers). Orders placed after this will be dispatched same day where possible or the next working day. Next day delivery is available.

UK Delivery

Service Order Value Cost Non personalised products Personalised products, Hob Covers & Lampshade

Standard (2-3 working days)

Under £75

£3.95

Order by 11am for same day dispatch*

Up to 7 days dispatch**

Standard (2-3 working days)

Over £75

FREE

Order by 11am for same day dispatch*

Up to 7 days dispatch**

Next Working Day (Order before 11am*)

£6.99

Order by 11am for same day dispatch*

Up to 7 days dispatch**

European Delivery

Service Order Value Cost Non personalised products Personalised products, Hob Covers & Lampshade

International Stationery

(3-5 working days)

Up to £30

£9.75

Order by 11am for same day dispatch*

N/A

International Tracked

(3-5 working days)

Under £150

£13.80

Order by 11am for same day dispatch*

Up to 7 days dispatch**

International Tracked

(3-5 working days)

Over £150

FREE

Order by 11am for same day dispatch*

Up to 7 days dispatch**

International Tracked Express

(1-3 working days)

£16.99

Order by 11am for same day dispatch*

Up to 7 days dispatch**

International Tracked LAMPSHADES

(3-5 working days)

£18.50

N/A

Up to 7 days dispatch**

US & CANADA Shipping

Service Order Value Cost Non personalised products Personalised products, Hob Covers & Lampshade

International Stationery

(5-7 working days)

Up to £30

£12.40

Order by 11am for same day dispatch*

N/A

International Tracked

(5-7 working days)

Under £250

£22.50

Order by 11am for same day dispatch*

Up to 7 days dispatch**

International Tracked

(5-7 working days)

Over £250

FREE

Order by 11am for same day dispatch*

Up to 7 days dispatch**

International Tracked Express

(3-4 working days)

£26.00

Order by 11am for same day dispatch*

Up to 7 days dispatch**

International Tracked Overnight

(1-2 working days)

£32.00

Order by 11am for same day dispatch*

Up to 7 days dispatch**

International Tracked LAMPSHADES

(3-5 working days)

£56.00

N/A

Up to 7 days dispatch**

WORLDWIDE SHIPPING

Service Order Value Cost Non personalised products Personalised products, Hob Covers & Lampshade

International Stationery

(5-14 working days)

Up to £30

£14.10

Order by 11am for same day dispatch*

N/A

International Tracked

(5-14 working days)

Under £300

£28.00

Order by 11am for same day dispatch*

Up to 7 days dispatch**

International Tracked

(5-14 working days)

Over £300

FREE

Order by 11am for same day dispatch*

Up to 7 days dispatch**

International Tracked Express

(3-6 working days)

£60.00

Order by 11am for same day dispatch*

Up to 7 days dispatch**

International Tracked LAMPSHADE

(3-7 working days)

£105.00

N/A

Up to 7 days dispatch**

Express orders placed after 11am on Thursday will be delivered the following Monday and orders placed on Friday, Saturday and Sunday will be delivered on the following Tuesday.

**Please note Lampshades, Hob Covers and Personalised products are made to order and require 5-7 days to dispatch. Please contact us on Live chat for an dispatch estimate.

Contact Free Delivery

Both UPS and Royal Mail have updated the way they deliver signed-for parcels.

- With immediate effect, they will no longer ask customers to sign their handheld units and instead their drivers will sign it on their behalf. They will record the consignees name and a 'Delivered on Authority' message in the signature section of the unit.

- With this new process you will still get your full track and trace functionality, giving you complete visibility of all your parcels.

UK Delivery

We aim to dispatch all non personalised order placed by 11am the same day. If you need your order in a rush message us on live chat for confirmation of dispatch times.

- We use Royal Mail and UPS for all of our UK parcel deliveries.

- Orders that contain both personalised and non-personalised items will be sent in one delivery when the personalised items are ready. This can be up to 7 working days.

- Parcel tracking information will be sent via email on despatch of your order.

- Parcel tracking is available with UPS and Royal Mail.  

- If you're not in, your order will be held at your local delivery office, parce shop or post office. A card will be left to let you know that an attempt to deliver has been made.

Express Delivery (Next Day Delivery)

- Express orders placed before 11am Monday to Thursday will be delivered the next working day where possible. Dispatch times vary on some products. Please use live chat to check dispatch times.

- Express orders placed after 11am on Thursday will be delivered the following Monday and orders placed on Friday, Saturday and Sunday will be delivered on the following Tuesday.

- Express orders placed on a Bank Holiday or Public Holiday will be delivered within 48 hours. For example if you place an Express order on a Bank Holiday Monday it will be delivered on Wednesday.

- Express delivery is only available on UK mainland orders, deliveries to the Scottish Highlands & Islands, the Isle of Wight, the Isle of Man, the Channel Islands and Northern Ireland may take a little longer.

- Unfortunately Express Delivery is not always available during Sale.

International Delivery

We aim to deliver all International orders within 8 days. (Personalised items can take up to 3 weeks).

Some orders may incur local Import Duty and taxes, which you may be asked to pay on delivery of your order. We cannot be held responsible for these charges.

EU – Up to 7 days

USA/Canada – Up to 6 days

Rest of World - Up to 8 days

Cancellations & Amendments

We are unable to cancel an order once it has been placed, however if you change your mind about any of the items in your order, you can return them to us within 30 days of your order being delivered. Click Here for full Returns T&Cs.

Personalised Items In Order

- Please take extra care when entering any names or messages for your personalised pieces on our website as we are unable to offer refunds or replacements once an order has been placed.

- All personalised products are made to order and will be delivered within 2 weeks/Up to 3 weeks for International Delivery.

- We are unable to change the delivery address for an order once it has been placed.

- We are unable to add items to or remove items from an order once it has been placed.

We Offset the Climate Impact of Your Shipping

UPS ships millions of packages each day. We know that our customers are as concerned as we are about the impact shipping has on the environment. That's why we contribute to UPS's carbon neutral shipping option.

We contribute to projects like Wolf Creek, which captures methane landfill emissions to generate electricity in Georgia, USA, or, Chol Charoen, which captures emissions released from wastewater to produce electricity in Thailand. UPS take care of everything, from calculating the carbon dioxide (CO2) emissions to purchasing and retiring the carbon offsets.

Learn More About the Emissions Reduction Projects UPS Supports